RETURN POLICY

Thank you for purchasing at SV CASA we hope you are satisfied with your purchase. However, if you wish to return your purchase from www.SV-CASA.com, we will accept merchandise for a refund or merchandise credit under the following conditions:

  • Return Policy is only available for In Stock Product. “Made to Order” or bespoke products are not eligible for Returns.
  • Items must be unused and in their original condition and original packaging. The items to be returned or exchanged must meet sellable condition.
  • Items must be received by SV CASA within 30 days after the date of delivery.
  • Any damaged, used, or altered products will not be accepted and will be returned to the customer at SV CASA’s discretion.
  • SV CASA recommends that you use a trusted courier such as UPS, DHL or FedEx and request adequate insurance to cover the purchase price of the shipment. SV CASA will not assume responsibility for reimbursement or compensation if a return package is lost, stolen, or mishandled.
  • If you have any questions about our return policy, please click this link to contact our Customer Service.
HOW TO RETURN YOUR PURCHASE

If for any reason you wish to return your purchase from this Site, please follow these instructions:

  • Please down load the Return Authorisation Form by clicking this link Download a Return form.
  • Print and complete the Return Authorisation Form and place it in the box, please keep a copy for your record.
  • Send us an email at info@sv-casa.com with a scan or screen shot of your Return form. Please wait for our email confirmation before shipping your productions:

All Returns must be shipped to:

SV CASA (RETURNS)
1613 Hong Kong Plaza,
188 Connaught Road West,
Hong Kong

Please be reminded to:

  • Pack the product in the same way you received it, using sufficient packaging material such as bubble wrap and foam.
  • Follow these instructions exactly as any failure to do so will prevent the processing of your return.
REFUNDS AND EXCHANGES

Thank you for purchasing at SV CASA we hope you are satisfied with your purchase. We will accept merchandise returns for an exchange or refund under the following conditions:

Return Policy is only available for In Stock Product. “Made to Order” or bespoke Products are not eligible for Returns

Refunds will be credited to the credit card used to make the purchase.

SV CASA will refund your order on receipt of a return. This may take an estimate of 7 business days upon receipt of the returned product.

International refunds will be paid in the same currency as purchase.

Shipping charges and duties will not be refunded, except for manufacturing defects or damages.

Should there be any defects or damaged items in your order, please contact Customer Service immediately upon receipt. We will replace defective goods at the earliest possible convenience.